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Refund and Returns Policy

At Tools Get BD, we are committed to providing you with quality products and services. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy to understand the terms and conditions.

1. Refund Eligibility

You may request a refund under the following circumstances:

  • Non-Delivery of Service: If you did not receive the premium tools or subscription within the promised delivery time.
  • Incorrect Product or Subscription: If the product or service provided does not match what you ordered.
  • Activation Issues: If the subscription or tool fails to activate and the issue cannot be resolved by our support team.
  • Duplicate Payment: If you were charged multiple times for the same order.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of Mind: If you decide not to use the service after it has been delivered.
  • User Error: If activation fails due to incorrect information provided by the customer.
  • Violation of Terms: If the subscription or tool was misused or shared in violation of our terms of service.
  • Trial Offers: Payments for trial or promotional offers are non-refundable.

3. Refund Process

Step 1: Submit a Refund Request

  • Email us at [email protected] with your order number and a detailed explanation of the issue.
  • Include any supporting evidence, such as screenshots or error messages.

Step 2: Verification

  • Our team will review your request and may contact you for additional information.

Step 3: Approval and Processing

  • Once approved, the refund will be processed within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.

4. Returns Policy

As we deal with digital products and subscriptions, physical returns are not applicable. If you experience issues with a digital product or subscription, please contact our support team to resolve the problem.

5. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, feel free to reach out to us:

We value your trust and are committed to ensuring a smooth and fair resolution for all concerns. Thank you for choosing Tools Get BD!