At Tools Get BD, customer satisfaction is our top priority. We strive to ensure that all our products and services meet your expectations. However, we understand that there may be instances where you need to request a refund. Please read our refund policy carefully to understand the terms and conditions.

Eligibility for Refunds

You may be eligible for a refund under the following conditions:

1. Incorrect Product/Service Delivered: If the product or subscription you purchased does not match the description or was delivered incorrectly.
2. Non-Activation: If the premium tool or OTT subscription fails to activate due to an issue on our end, and we are unable to resolve it within 7 business days.
3. Duplicate Payment: If you were charged more than once for the same order.

Non-Refundable Situations

Refunds will not be issued in the following cases:

1. Change of mind after the product/service has been delivered.
2. Misuse or violation of the terms of use for the tools or subscriptions provided.
3. Expiry of access due to negligence or failure to activate the service within the stipulated time.
4. If the issue is caused by incorrect information provided by the customer.

Refund Process

1. Submit a Request: To initiate a refund, please contact us at [email protected] within 7 days of purchase. Include your order number and a detailed explanation of the issue.
2. Verification: Our support team will review your request and may ask for additional details to verify the claim.
3. Resolution: Upon approval, the refund will be processed within 7-10 business days. Refunds will be issued to the original payment method used during the transaction.

Contact Us

If you have any questions about our refund policy or need assistance, feel free to reach out to our support team:

• Email: [email protected]
• Phone: +880-1234-567890

We are committed to providing you with the best experience and will work diligently to resolve any issues you encounter. Thank you for trusting Tools Get BD!